According to the report which has been revealed, HitBTC, crypto exchange has frozen one of its user accounts due to annual proof of keys event.
On the 31st of December 2018, the company official responded to the complaint on the Reddit, after that user unveiled the issue of suspending his withdrawal requests. The user has revealed that it has successfully passed the customer test even waiting for the six months to access his crypto exchange HitBTC trading account. He also revealed, that he had withdrawal a large amount of money already but some of its money still left.
“After months of sending 40 plus emails, HitBTC finally unfroze my account,” PEDXS said in his complaint. “I immediately withdrew most of my funds but left a small amount to day trade. I did that because HITBTC promised that “No further automated restrictions will be applied.”
There is also another complaint which revealed that he has too faced some of the issues with respect to the withdrawal requests on the HitBTC account.
“Submitted all my documents/evidence for KYC days ago and now support [is] going cold on me. Have I been scammed? I have been trading crypto for years on all kind of exchanges and never had my funds locked without warning like this. Support [was] fast to respond when asking for additional (over the top) information but since I have given them everything they have asked for they’ve just disappeared on me.”
The PEDXS is now doubted that HitBTC is now locking the user account intentionally due to the fear of withdrawal of the large coin on the annual proof of key event.
“Over the months, from day trading I have built back my balance up to a couple BTC,” complained PEDXS. “With the proof of key date approaching, I felt that HITBTC is the prime suspect for being insolvent, so I tried withdrawing my BTC. Guess what, they blocked the withdrawal and froze my account again.”